Website Terms of Use
Last Updated: 03 August 2026
1. Introduction
1.1 Welcome to VerbaFlo Limited ("VerbaFlo", "we", "us", "our"). These Website Terms of Use ("Terms") govern your access to and use of our website at https://www.verbaflo.ai and its subpages (the "Website").
1.2 These Terms govern the Website only. They do not govern access to or use of the VerbaFlo Platform. If you or your organisation subscribe to the Platform, that access is governed by the VerbaFlo Platform Terms of Service, available at https://www.verbaflo.ai/terms-and-conditions, together with any order form, data processing agreement and schedules agreed between us. Where these Terms and the Platform Terms of Service conflict in relation to the Platform, the Platform Terms of Service prevail.
1.3 By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, you must not use the Website.
2. Definitions
For the purposes of these Terms:
"AI System" means a machine-based system that, for explicit or implicit objectives, infers from the input it receives how to generate outputs such as content, predictions, recommendations or decisions, within the meaning of Article 3(1) of Regulation (EU) 2024/1689.
"Content" means all text, graphics, logos, icons, images, video, audio, software and other material made available on the Website.
"Output" means any text, audio or other material generated by an AI System made available through the Website.
"Platform" means VerbaFlo’s proprietary conversational AI platform, including any software, APIs and documentation.
"Platform Terms of Service" means the agreement governing access to and use of the Platform, referred to in Clause 1.2.
"User", "you", "your" means any individual or entity accessing or using the Website.
"Website" has the meaning given in Clause 1.1.
3. Eligibility
To use the Website you must be at least 18 years old, or the legal age of majority in your jurisdiction if that age is higher. By accessing the Website you represent that you meet this requirement. If you do not, you must not use the Website.
4. Privacy
Personal data you share with us in connection with your use of the Website is handled in accordance with our Privacy Policy at https://www.verbaflo.ai/privacy-policy. We may collect personal data directly from you or through your use of the Website.
5. AI features on this Website
5.1 Certain features of this Website are operated by an AI System. This includes our chat assistant.
5.2 Where you interact with an AI System on this Website, you will be told so at the start of the interaction. You can ask to be put in contact with a member of our team at any point.
5.3 Our AI Transparency Notice at https://www.verbaflo.ai/ai-transparency-notice explains in plain language how our AI features work, what they do with what you tell them, and how to reach a person.
5.4 Outputs may be inaccurate, incomplete or out of date. Please read Clause 9.2 before relying on anything an AI feature tells you.
6. Intellectual Property Rights
6.1 All Content is the exclusive property of VerbaFlo or its licensors and is protected by intellectual property laws. You may not copy, modify, distribute, reproduce or create derivative works from any Content without our prior written consent.
6.2 We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Content for your internal business purposes, including evaluating VerbaFlo’s products and services.
6.3 You must not:
(i) republish Content, including on another website; (ii) sell, rent or sub-license Content; (iii) reproduce, duplicate or copy Content for the purpose of offering a competing product or service; (iv) use Content, or any conversation with an AI feature on this Website, to train, fine-tune, benchmark or evaluate any machine learning model or AI system without our express written consent; (v) edit or otherwise modify any material on the Website; (vi) redistribute Content, except Content expressly made available for redistribution.
6.4 Feedback. If you send us suggestions, comments or ideas about the Website, the Platform or our services, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use them without restriction or obligation to you. Please do not send us confidential information you do not wish us to use on that basis.
7. Acceptable Use
7.1 You must not:
(a) use the Website in any way that causes, or may cause, damage to the Website or impairment of its availability or accessibility; (b) use the Website in any way that is unlawful, fraudulent or harmful, or in connection with any unlawful, fraudulent or harmful purpose or activity; (c) conduct any systematic or automated data collection activity, including scraping, data mining, data extraction or data harvesting, on or in relation to the Website without our express written consent; (d) disrupt or interfere with the security of, or otherwise cause harm to, the Website or any linked application; (e) attempt to remove, obscure, disable or circumvent any disclosure that content or a conversation is AI-generated, or any marking applied to an Output identifying it as artificially generated; (f) attempt to induce an AI feature on the Website to produce unlawful content, disclose confidential information, or act outside its stated purpose.
7.2 Certain areas of the Website are restricted. We may restrict access to the Website at any time at our discretion. Any user ID and password you hold for the Website are confidential and you must keep them so.
8. Third-Party Links
The Website may link to third-party websites, products or services that we do not own or control. We do not endorse and accept no responsibility for them. Your dealings with any third party are solely between you and that third party.
9. Disclaimers
9.1 The Website is provided "as is" and "as available", without warranties or conditions of any kind, express or implied. We disclaim all warranties, including warranties of merchantability, fitness for a particular purpose, title and non-infringement. We do not guarantee that the Website will be uninterrupted, secure or free from errors or viruses.
9.2 AI Outputs. Outputs generated by AI features on this Website may be inaccurate, incomplete, out of date or unsuitable for your circumstances. Outputs do not constitute legal, financial, tenancy, tax, insurance or safety advice and must not be relied on as such. You are responsible for verifying any material statement before acting on it. AI features are provided to assist human judgement, not to replace it. Nothing an AI feature says forms an offer, a representation or a contractual commitment by VerbaFlo.
9.3 Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
10. Limitation of Liability
10.1 To the fullest extent permitted by law, and subject to Clause 9.3, VerbaFlo, its affiliates and their respective officers, directors, employees, agents and licensors will not be liable for any direct, indirect, incidental, special, consequential or punitive damages, including loss of profits, data or use, arising out of or in connection with your use of the Website or any Output, whether based on warranty, contract, tort or any other legal theory, even if we have been advised of the possibility of such damages.
10.2 Subject to Clause 9.3, our total aggregate liability to you arising out of or in connection with your use of the Website, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to one hundred pounds (£100).
10.3 Nothing in these Terms excludes or limits your rights as a consumer under the Consumer Rights Act 2015 or any other mandatory consumer protection law. Clauses 10.1 and 10.2 do not apply to the extent you are acting as a consumer.
11. Indemnification
You agree to indemnify and hold harmless VerbaFlo, its affiliates and their respective officers, directors, employees, agents and licensors against any claims, liabilities, damages, losses, costs and expenses, including reasonable legal fees, arising out of or connected with your access to or use of the Website, your breach of these Terms, or your infringement of the rights of another.
This Clause 11 does not apply to you where you are acting as a consumer.
12. Restriction
We may restrict your access to the Website at any time, with or without cause or notice, effective immediately.
13. Governing Law and Dispute Resolution
13.1 These Terms are governed by the laws of England and Wales, without regard to conflict of law principles. Disputes arising under or in connection with these Terms shall be resolved by the courts of England and Wales.
13.2 Nothing in Clause 13.1 affects any right you may have as a consumer to bring proceedings in the courts of your country of residence, or to rely on the mandatory consumer protection law of that country.
14. Changes to These Terms
We may update these Terms from time to time. If we make significant changes we will notify you by email or by notice on the Website. Your continued use of the Website after a change takes effect constitutes acceptance of the revised Terms. The "Last Updated" date at the top of this page shows when these Terms were last revised.
15. Entire Agreement
These Terms, together with our Privacy Policy, Cookie Policy, Acceptable Use Policy and AI Transparency Notice, constitute the entire agreement between you and VerbaFlo in relation to your use of the Website, and supersede any prior agreements or understandings on that subject. This clause does not affect the Platform Terms of Service or any other written agreement between VerbaFlo and your organisation.
16. Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force. The invalid or unenforceable provision will be deemed modified to the minimum extent necessary to make it valid and enforceable.
17. Waiver
No waiver of any term of these Terms is a further or continuing waiver of that term or any other, and no failure by VerbaFlo to assert a right or provision constitutes a waiver of it.
18. Force Majeure
VerbaFlo is not liable for any failure or delay in performing its obligations under these Terms where the failure or delay is due to causes beyond its reasonable control, including acts of God, war, terrorism, strikes, embargoes, government orders, failure of telecommunications or internet infrastructure, or failure or degradation of a third-party AI model or service provider.
19. Contact Us
VerbaFlo Limited, a company registered in England and Wales with company number 16007307. Registered address: Arquen House, 4–6 Spicer Street, St Albans, England, AL3 4PQ. Email: contact@verbaflo.ai. VAT registration number: GB481309003. Complaints about this Website or about an AI feature on it may be sent to the same address and will be acknowledged within seven working days.
